Already, a majority of small businesses are using AI for a wide range of purposes, said Jordan Crenshaw, senior vice president at the U.S. Chamber of Commerce’s Technology Engagement Center. Last year, 58% of small firms nationwide reported using generative artificial intelligence, an increase from 40% in 2024 and 23% in 2023, he told lawmakers. But the real kicker, he added, is that 82% of small businesses that reported using AI had increased their staff headcounts over the past year. “These businesses are not using AI to replace people,” Crenshaw said. “They’re using it to help employees focus on high value work that requires judgment, creativity and relationships.”
So what’s the best way for a small business to deploy AI?
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