Welcome To The eBusiness Report

Small business is the heartbeat of our community.  We hope you enjoy the eBusinessReport, and that you find this month's articles & tips helpful in growing your business.

Bill Forthofer

Station Manager



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Customer Satisfaction:

10 Steps To Happy Customers

What’s the secret to happy customers? Improve customer satisfaction and you’ll create raving fans that tell the world about your business.

The old adage, “it costs five times more to attract a new customer as it does keeping an old one,” still holds true today.

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TED: How To Spot A Liar

Do you know how to recognize when you're being deceived?

Watch Here


How To Know If You're About To Make A Bad Hire

A 4 step system to know if you're about to make a terrible mistake.

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Boss vs Leader: 10 Crucial Differences

Learn 10 crucial differences between being a boss and being a leader.

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8 Daily Habits That Are Making Your Work-Life Balance Goals Unattainable

Adjust your habits without compromising success.

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Worried About the Retail Apocalypse? 4 Ways Your Store Can Adapt

What you need to know and how your store can adapt.

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How To Establish Your Business Personality

Make your customers take notice.

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Top 5 Ways That Otherwise Good Leaders Fail

Even the best are prone to making mistakes.

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5 Things You Can Do When The Customer Service Bar Raises Yet Again

Learn what you can do to keep pace and even compete.

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