Welcome To The eBusiness Report

Small business is the heartbeat of our area. We hope you will enjoy the eBusinessReport, and that you find this month's articles and tips helpful in growing your business.


Dennis Rumsey

General Manager & Owner

269-278-1815 Ex 101



P.S. If you received this in error, or do not wish to receive the eBusinessReport please follow the directions at the bottom of this newsletter.


10 Ways To Improve Customer

Experience And Happiness

The ways you keep your customers happy have changed in the last 20 years: as technology kept improving, markets grew increasingly saturated. There were tons of businesses doing the same thing. Online retail shopping blew up. Online grocers were putting a strain on brick-and-mortar markets. Hundreds of companies even started delivering meal kits right to your doorstep. It was no longer enough to have the right solution, or even the right solution with the right interface. Why did some businesses rise to the top while others folded and crumbled? Two words: customer experience.

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10 Ways To Draw Customers Back To Your Brick-And-Mortar Store

Keep shoppers invested in the "in-person" experience.

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12 Tips For Small Businesses That Are Hiring

You must focus on selling your unique value.

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How To Calculate The Lifetime Value Of A Customer

Did you know that it costs more to attract a new customer than it does to retain an existing one?

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Simple Tips To Protect Your Data

Cyber criminals aren't only going after big corporations.

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9 Proven Small Business Growth Strategies

No business stays the same forever. Ensure that yours is moving in the right direction.

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10 Ways To Deliver Consistently Great Customer Service

Investing in customer service is key to long-term business success.

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The 5 Stages Of Business Development

Existence, survival, success, takeoff, and resource maturity. What stage is your business in?

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6 Ways To Offer A Discount That Drives More Business

Offering a discount can be a great way to show your customers appreciation and attract more business.

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