Training Articles & Videos
Even if you're not in the customer service business, there's one clear way to please your customers: act like serving them is your first priority. We've compiled tips from expert interviews and articles that have appeared in Inc. and on Inc.com to find the most poignant pointers for pleasing your most valuable customers.
In a tough economy, improving your customer service can be the key to survival. Please a customer, and your client base will swell with relatives and neighbors who catch wind of your top-notch representatives. But upset one, and brace yourself for disaster.
There are only five ways to truly grow your business by getting more leads, converting those leads into customers, getting customers to make bigger purchases at higher price points, getting them to buy more often, and getting more sales at higher profit margins.